Terms & Conditions

Ordi serves two main audiences:

• Venue Owners — businesses that sign up for Ultra, configure venues, publish websites, and enable bookings, orders, or AI agents.
• Guests — people who interact with a venue through Ordi (website, booking or order flow, chat, SMS, email, or phone AI).

Some sections apply mainly to Venue Owners (accounts, subscriptions, venue content). Guest use of a venue’s services may also be subject to that venue’s own policies.

Except for non-excludable rights under Australian law, Ordi does not guarantee any particular result from using the Services — including bookings, orders, sales, reviews, traffic, rankings, AI performance, uptime, or Guest satisfaction.

Any examples, demos, case studies, or marketing statements are illustrative only and not commitments.

Depending on your plan and configuration, Ordi may make available (without promising any particular outcome):

• Ultra — venue setup, menus, calendar, orders, settings, and website editing;
• Public venue websites hosted on {slug}.ordiagents.com (and related domains);
• Guest booking and ordering flows;
• AI phone and chat agents, plus related SMS and email notifications;
• Payment tooling via Stripe (subscriptions for Ordi plans; Connect for guest payments to venues).

Features may change, be limited, interrupted, or discontinued at any time, with or without notice where permitted by law. Marketing pages describe current offers only and do not guarantee pricing, trial length, availability, or results.

Venue Owners must provide accurate business details and keep login credentials secure. You are responsible for activity under your account.

You may be able to create or manage more than one venue, subject to product limits and your plan. You must only claim or manage venues you are authorised to operate.

You are responsible for configuring opening hours, menus, booking rules, contact details, and other operational settings that Guests rely on.

Ordi may help generate or host a public website for your venue. Website generation, hosting, appearance, search ranking, and discovery by guests or third-party AI systems are not guaranteed. You remain responsible for all content you upload, approve, or publish — including menus, prices, photos, logos, stories, claims, and business details.

You represent that you have the rights to use that content and that it is accurate, lawful, and not misleading. Ordi may remove or disable content that appears unlawful, harmful, or in breach of these Terms.

AI-assisted copy, images, or autofill are starting points only. You must review and correct them before relying on them publicly.

Bookings and orders placed through Ordi are between the Guest and the Venue Owner. Ordi provides software tools only and does not guarantee that any booking, order, message, or notification will be created, delivered, accepted, or fulfilled. The venue is solely responsible for fulfilling reservations and orders, refunds of goods/services (where applicable), food safety, and customer service for its offerings.

By enabling SMS, email, or similar notifications, Venue Owners authorise Ordi to attempt to send operational messages (for example confirmations, reminders, and status updates) to Guests who interact with their venue, in line with our Privacy Policy and applicable law. Delivery is not guaranteed and may fail due to carriers, spam filters, or third-party systems.

Ordi subscription fees (for example Pro plans shown on ordiagents.com) may be charged to Venue Owners via Stripe when you subscribe. Fees, billing intervals, and taxes are as displayed at checkout or in Ultra at the time of purchase and may change for future periods.

Guest payments for food, bookings, or other venue goods/services may be processed through Stripe Connect. In those cases, the Venue Owner (or their connected Stripe account) is the merchant of record for the guest charge. Ordi is not the seller of the venue’s food or services and does not hold guest funds as the merchant.

Stripe’s terms also apply to payment processing. Ordi does not guarantee payment success, payout timing, or dispute outcomes. Payment disputes for guest charges should generally be directed to the venue and/or Stripe according to their processes.

You authorise Ordi and its payment providers to charge applicable fees. Failed payments may result in suspension of paid features.

Where a free trial is offered, eligibility, duration, and what is included are only as stated at signup or in Ultra at the time you start — marketing references (such as “14 days”) are illustrative and not a standing guarantee. After a trial ends, paid plans may bill at then-current rates unless you cancel before charges apply.

Promotional pricing (for example founding or “first believer” rates) applies only as stated in the offer and may be limited in time or eligibility.

Except where the Australian Consumer Law requires otherwise, subscription fees are generally non-refundable once charged. You can cancel future renewal in Ultra or by contacting us; cancellation typically stops the next billing cycle rather than refunding the current period.

Our Services may use AI for phone agents, chat, website copy, menu assistance, and related features. AI outputs can be wrong, incomplete, outdated, or inappropriate. We do not guarantee accuracy, suitability, or that AI will behave as configured. AI is not professional legal, medical, or financial advice.

Venue Owners remain solely responsible for supervising AI behaviour, prompts, knowledge, and escalation paths, and for verifying all important information before Guests or staff rely on it. Ordi does not guarantee bookings taken, orders placed, or promises made by AI.

Voice AI calls may be recorded and/or transcribed to operate the service, improve quality, handle disputes, and meet legal obligations. By enabling voice AI, Venue Owners must ensure Guests are informed as required by law (for example call-recording notices where applicable).

You must not use AI features to mislead Guests, impersonate humans where disclosure is required, or process sensitive information unlawfully.

When Guests book, order, chat, call, or otherwise interact with a venue through Ordi, we process personal information (such as name, contact details, booking or order details, and communications) to provide the Services.

For many of these activities Ordi acts as a service provider to the Venue Owner. Venue Owners are responsible for their own privacy notices to Guests and for instructing Ordi only to process data lawfully. See our Privacy Policy for how Ordi handles personal information.

We use cookies and similar technologies for authentication and sessions, security (including reCAPTCHA where used), preferences, and product analytics (for example tools such as Google Analytics or Microsoft Clarity). By using the Services you agree to this use as described in our Privacy Policy.

We do not primarily operate an affiliate advertising network on the Ordi product surfaces described in these Terms.

Ordi and/or its licensors own the Ordi platform, branding, and software. All intellectual property rights are reserved. We grant you a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes (Venue Owners) or to interact with venues (Guests), subject to these Terms.

You must not:

• copy, modify, or create derivative works of the Ordi platform except as allowed by law;
• sell, rent, or sublicense access to the Services;
• reverse engineer or attempt to extract source code except where mandatory law permits;
• remove proprietary notices or misuse Ordi branding.

You retain ownership of your venue content; you grant Ordi a licence to host, display, and process it as needed to provide the Services.

You agree not to use the Services for:

• unlawful, harmful, fraudulent, or misleading purposes;
• generating or spreading discriminatory, harassing, abusive, defamatory, or violent content;
• interfering with, scraping without permission, or disrupting the Services;
• infringing intellectual property or privacy rights;
• bypassing usage limits, security controls, or payment requirements.

We are not responsible for third-party websites or for content published by Venue Owners on venue sites, menus, or AI knowledge bases.

Venue Owners agree to defend and indemnify Ordi against claims arising from their content, offerings, or dealings with Guests, except to the extent caused by Ordi’s wilful misconduct.

Please read our Privacy Policy.

Nothing in these Terms excludes, restricts, or modifies any non-excludable rights or remedies under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded by agreement. Apart from those non-excludable rights, Ordi makes no other guarantees, warranties, or representations about the Services.

If you purchase an Ordi subscription or paid feature, you agree to pay the fees shown at purchase or renewal.

Except as required under the Australian Consumer Law, Ordi subscription fees are non-refundable once paid. Guest charges for venue goods/services follow the venue’s and Stripe’s refund and dispute processes.

We may suspend or terminate access (including one or more venues) if you breach these Terms, fail to pay fees, misuse the Services, or create risk for Ordi, users, or third parties. We may give notice when practicable, but are not obliged to do so where urgency or law requires otherwise.

You may stop using the Services and request account closure by contacting us. Provisions that by nature should survive (including IP, liability limits, indemnity, and governing law) continue after termination.

You agree to indemnify and hold harmless Ordi, its officers, employees, and agents from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your misuse of the Services, your content, your breach of these Terms, or (for Venue Owners) your offerings to Guests — except to the extent caused by Ordi’s negligence or wilful misconduct where such limitation is not permitted by law.

To the maximum extent permitted by law, our liability to you for any loss or damage arising out of or in connection with your use of the Services is limited to:

• the re-supply of the Services; or
• the cost of having the Services re-supplied.

Where you pay for Services, our aggregate liability is further limited to the fees you paid to Ordi for those Services in the three (3) months before the claim arose, except where the Australian Consumer Law requires a different remedy.

These limits do not apply to liability for death, personal injury, fraud, or any liability that cannot be limited under the Australian Consumer Law. We provide both free and paid features; liability is not limited solely because some features are free of charge.

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, and except for non-excludable ACL rights, we exclude all warranties, guarantees, and conditions relating to the Services (express, implied, or statutory). Nothing in this disclaimer will:

• limit or exclude liability for death or personal injury;
• limit or exclude liability for fraud or fraudulent misrepresentation;
• limit liability in any way not permitted under applicable law; or
• exclude liabilities that may not be excluded under applicable law.

Without limiting the above, and except where the Australian Consumer Law requires otherwise, we do not guarantee uninterrupted or error-free availability; successful bookings, orders, payments, or messages; AI accuracy or behaviour; search or AI-agent discoverability of venue sites; revenue or business results; or that venue-published information is accurate — that remains the Venue Owner’s responsibility.

We may update these Terms from time to time. The effective date above will change when we do. Continued use of the Services after an update constitutes acceptance of the revised Terms, except where acceptance must be obtained another way under law.

These Terms are governed by the laws of South Australia, Australia. Subject to any non-excludable rights, you agree to the exclusive jurisdiction of the courts of South Australia.

Before commencing court proceedings, you agree to first attempt to resolve disputes with us in good faith, and if unresolved, through mediation in South Australia unless we agree otherwise.