Privacy Policy

By using our website or services, you consent to this Privacy Policy and agree to its terms. You have the right to withdraw this consent at any time.

The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point of collection.

We may collect information when:

• you contact us directly (name, email, phone number, message content, attachments);
• you register for an account (name, company name, address, email address, phone number);
• you use our AI services (user inputs and interactions with the AI may be stored and logged but are not used for training purposes); or
• you engage with us offline (phone, email, or in-person communications).

Due to the nature of our services, anonymity or pseudonymity is not possible. We require accurate identifying information to create and operate an account and to provide our services.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services
• Operate and manage your business account, which is accessible to the AI service as required
• Improve, personalise, and expand our services
• Understand and analyse how you use our website and services
• Develop new products, services, features, and functionality
• Communicate with you (including for customer service, updates, and marketing).
• Send you emails
• Detect, prevent and address fraud or security issues.

We collect, use, and disclose personal information only where it is reasonably necessary for our business functions and activities, in accordance with the Australian Privacy Principles.

We employ the use of cookies. By accessing Ordi, you agree to use cookies in agreement with the Ordi Inc.'s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

We use cookies for the following purposes:

• Functionality: to operate core features of our website
• Analytics: to understand visitor interactions and improve our services
• Marketing: to deliver relevant advertising and promotions.

We may share your personal information with third parties for the purposes outlined in this Privacy Policy. When we share personal data with third parties, we take steps to ensure they use appropriate safeguards to protect your personal data. These safeguards may include:

• Contractual obligations requiring third parties to protect your data
• Verification of third parties' compliance with relevant data protection standards
• Limiting the data shared to only what is necessary for the specific purpose

Some data may be sent to and processed by Google servers located in the United States. By using our services, you consent to this overseas disclosure. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the APPs.

Individuals may access and correct their personal information by contacting us directly or by logging in to their online account. We will respond to all access and correction requests within a reasonable time frame.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly by contacting admin@ordiagents.org. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We retain personal information for as long as you remain subscribed to our services and indefinitely thereafter, unless and until you request deletion. You may request deletion of your personal information at any time by emailing admin@ordiagents.org or by submitting our Account deletion request form.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

• Encryption of data at rest and in transit
• Servers equipped with encryption software, regularly updated and tested for weaknesses
• Access controls and monitoring to protect against unauthorised access.

Our website and services may be accessible to minors who may view a demo of our service. However, minors cannot enter into contracts with us, and we do not knowingly collect personal information from children without parental or guardian consent. If you believe a minor has provided personal information to us without consent, please contact us so we can take appropriate action.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.